Customer support

At ProITM Piotr Szczepaniuk, we are committed to providing top-tier customer support to ensure your experience with our online consultancy and digital products is smooth and successful. Whether you have questions about our services, need assistance with your purchase, or are encountering any issues, we are here to help.

How to Contact Us

If you need support or have any questions, please feel free to reach out to us through one of the following channels:

• Email: testautomatione@gmail.com

• Phone: +48 501 716 933

• Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Frequently Asked Questions (FAQ)

Before reaching out, you may find answers to your questions in our FAQ section:

1. What services do you offer?

We provide a range of services, including:

• IT consultancy for Quality Management, Testing, and Test Automation

• Career coaching, CV reviews, and LinkedIn profile optimization

• Digital products like online training in quality management, testing, and test automation

2. How can I book a consultancy session?

To book a consultancy session, visit the Services section of our website, choose your desired service, and follow the instructions to schedule an appointment. Once your booking is confirmed, you will receive an email with all the necessary details.

3. What payment methods are accepted?

We accept payments in USD, EUR, and all popular currencies. Your payment will be processed in PLN (Polish Zloty) as outlined in our Terms of Service, with conversions handled automatically at the current exchange rate during the transaction.

You can make payments through the following methods:

• Credit or Debit Cards

• Stripe

• Google Pay

• Apple Pay

• Bank Transfers

• Online payment platforms (e.g., PayPal)

4. How do I access my purchased digital products (trainings, eBooks, etc.)?

Once you purchase a digital product, you will receive an email with a link to access or download the product. If you encounter any issues accessing your purchase, please contact us via email at testautomatione@gmail.com.

5. Can I get a refund for a digital product or service?

Due to the nature of digital products, all sales are final, and no refunds will be issued for digital products such as training materials. For consultancy services, cancellations can be made up to 24 hours in advance for a full refund. Please review our Terms of Service for detailed information on refunds and cancellations.

6. How can I update or change my account information?

You can update your account information by logging into your account on our website and accessing the Account Settings. If you need assistance, feel free to contact customer support.

7. I’m experiencing technical issues with your website. What should I do?

If you encounter technical problems such as broken links, page errors, or difficulty accessing content, please contact our support team via email or phone. We’ll do our best to resolve the issue as quickly as possible.

Response Time

We aim to respond to all support inquiries within 24-48 business hours. If you contact us outside of our business hours (Monday to Friday, 9:00 AM – 5:00 PM CET), we will get back to you as soon as possible on the next business day.

Additional Resources

To assist you better, here are some additional resources you may find helpful:

• Terms of Service – Learn about our policies regarding purchases, payments, and usage of our services.

• Privacy Policy – Understand how we handle your personal data and protect your privacy.

Visit Our Social Media

Stay connected with us through social media for the latest updates, insights, and announcements about our services:

• LinkedIn: https://pl.linkedin.com/in/test-automation-expert-7a30771ab

• YouTube: https://www.youtube.com/channel/UCC62o4K6YEGMIT7pKDfoAyw

• Twitter: https://twitter.com/TestAut43649883

• Facebook: https://www.facebook.com/Test-Automation-Expert-106616304737342

Feedback and Suggestions

We value your feedback and strive to continuously improve our services. If you have any suggestions or would like to share your experience, please email us at testautomatione@gmail.com.

ProITM Piotr Szczepaniuk is here to help you succeed in your career and IT endeavors. Don’t hesitate to reach out if you have any questions or need support! We look forward to working with you.